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Rankings Apr 07

This year's TAB Global Excellence in Retail Financial Services Awards 2026 reveals three forces reshaping retail banking in ways that go beyond the interest rate cycle: the compression of spread-based income and the drive to diversify revenue; a fundamental reappraisal of the deposit franchise; and the deepening integration of artificial intelligence across banking operations and client engagement.

Datafiles Jul 15

A decade ago, Nubank was a credit card start-up operating out of São Paulo. Today, at $16.3 billion in retail banking revenue (2025), it has surpassed HSBC and Standard Chartered’s global retail banking businesses and is on track to overtake Itaú Unibanco in Brazil in 2026 and Citigroup by 2027. What is emerging is not just rapid growth, but the early stages of a long-term strategy to build a global retail banking franchise.

Mobile banking development cycles fall from more than a year under traditional waterfall processes to only weeks as cloud infrastructure, modular architecture, configurable products and smaller teams reduce hand-offs and rework. But faster development does not always mean faster launches, as testing, security, data readiness, certification, partner coordination and customer adoption can still slow delivery.

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