TABInsights has assessed the world’s largest and strongest retail banks in key markets globally and produced a comprehensive ranking that evaluates their capabilities across seven critical dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management. The assessment does not consider individual bank size as the primary strength factor and instead uses growth figures in order to standardise the evaluation process.
We anticipate releasing the complete 2024 ranking in June 2024.
Methodology: The scorecard assessment covers capabilities mapped across seven key dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management.
Source: TABInsights