In this interactive session, we’ll discuss:

  •  How can design thinking move beyond aesthetics to become a strategic driver of customer experience and loyalty, innovation, and competitive advantage in financial services?
  •  In what ways can embedding design into business strategy enhance customer lifetime value and institutional resilience?
  •  What business models have digital-first banks like Nubank adopted to prioritise lending and drive early profitability?
  •  How do lean operations, minimal physical infrastructure, and agile technology platforms create an advantage for digital-only banks?
  •  How can financial institutions leverage customer-centric design to deliver more intuitive and personalised banking experiences?
  •  How can AI integration help automate processes, reduce costs, and provide hyper-personalised financial solutions at scale?

Agenda (SGT)

  • 4:00 PM-410 PM: Introduction of Banking by Design workshop by Urs Bolt, Chairman, The Banking Academy
  • 4:10 PM – 4:40 PM: Presentation by Sandeep Deobhakta, President and CEO, Manulife China Bank Life Assurance Corporation; and Author of Banking by Design
  • 4:40 PM – 5:00 PM: Q&A 

Industry Expert: