Asia Pacific Financial Institutions Satisfaction Survey 2023

Asia Pacific Financial Institutions Satisfaction Survey 2023

US banks dominate FI survey rankings

June 2023
USD 300

The Asia Pacific Financial Institutions Satisfaction Survey 2023 gauges the efficacy of international transaction banks in meeting the needs of both regional and domestic banks within the Asia Pacific. The report serves as a critical benchmarking tool for international transaction banks. In addition, it aims to assist regional and domestic banks in Asia Pacific in selecting correspondent banks in a complex international landscape. This year's survey indicates that US banks have performed well compared to their global counterparts. They scored highly in areas such as competitive pricing, responsiveness, network reach and transactional solution quality. The research for the 2022-2023 edition was conducted between February and July 2023. Assessment of international transaction banks involved a multifaceted approach, including survey questionnaires, secondary research, and in-depth case interviews.

Delivery:

The file is directly delivered into your account provided soon after online payment is received. The file contains a pdf document (32 pages)

The report includes:

1.Engagement level of international banks’ overall transaction banking services

2.Satisfaction score of international transaction banks’ cash management services

3.Satisfaction score of international transaction banks’ trade finance services

4.Satisfaction score of international transaction banks’ currency clearing services

FI Satisfaction Survey 2023

1. Engagement level of international banks’ overall transaction banking services

      1.1 Assessment of international transaction banks’ interaction with regional and domestic transaction banks

      1.2 Assessment of international transaction banks’ relationship with regional and domestic transaction banks

      1.3 Assessment of international transaction banks’ transaction services

      1.4 Assessment of international transaction banks’ key features

2. Satisfaction level of international transaction banks’ cash management services

      2.1 Assessment of international transaction banks’ importance to regional and domestic transaction banks in cash management

      2.2 Assessment of international transaction banks’ cash management services

      2.3 Assessment of international transaction banks’ relationship building skills

      2.4 Assessment of international transaction banks’ flexibility in pricing and documentation

      2.5 Assessment of international transaction banks’ local support capabilities

      2.6 Assessment of international transaction banks’ value for price solutions

3. Satisfaction level of international transaction banks’ trade finance services

      3.1 Assessment of international transaction banks’ trade finance business based on satisfaction scores

      3.2 Assessment of international transaction banks’ trade finance business based on frequency of services used

      3.3 Assessment of international transaction banks’ supply chain finance

4. Satisfaction level of international transaction banks’ payments, FX and currency clearing services

      4.1 USD clearing services

      4.2 Euro clearing services

      4.3 GBP clearing services

      4.4 JPY clearing services

      4.5 RMB clearing services

 

  • Regional and International Banks evaluating and expanding transaction banking market in Asia Pacific
  • Non-banking financial institutions, vendors and fintechs interested in understanding banks serving corporates from a solutions point of view
  • Leaders and researchers in financial and non- financial institutions interested to learn about cash management, supply chain, trade finance and payments.

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