BankQuality HongKong Report 2023

USD 300

The HongKong BankQuality™ Consumer Survey (BQS) and Rankings rely on responses from a representative online survey of 1000 customers in HongKong, conducted between January and February 2023. Developed by The Asian Banker, this digital consumer feedback channel aims to gauge customers' engagement, experience, and satisfaction with their retail financial service providers based on factors such as services, channels, products, and the current cost-of-living crisis.

The report includes BQS scores and rankings for banks, digital-only banks, and platforms in HongKong, as well as a focus on 12 product and six channel categories. Additionally, it provides insight into the positive and negative factors influencing customer experience, as viewed from the perspective of the consumers themselves.

Survey date:

January to February 2023


The file is directly delivered into your account provided soon after online payment is received. The file contains one document, a pdf MS PowerPoint deck (35 slides)

The report includes:

1.Overview of the methodology and survey demographics

2.Banked population in HongKong (2014 – 2023e)

3.Executive summary

4.BankQuality Consumer Score: This includes the categories banks, digital-only banks, & platforms

5.Most helpful financial institution in reducing the cost-of-living

6.BankQuality Product Score: This includes CASA accounts, digital wallets, credit cards, local fund transfers, international remittances, time deposits, personal loans, home loans, investment products, non-life, and life insurances and wealth advisory

7.BankQuality Channel Score: This includes mobile banking, internet banking, phone banking, chatbot, branch banking and relationship managers

8. Factors contributing to a negative and positive customer experience as stated by consumers

  • 1.Survey methodology, goal and demographics
  • 2.Executive summary
  • 3.Most recommended retail bank
  • 4.Most recommended digital bank
  • 5.Most recommended platform
  • 6.Most helpful financial institution in reducing cost of living
  • 7.BQS product score
    • a.CASA accounts
    • b.Digital wallets
    • c.Credit cards
    • d.Local fund transfers
    • e.International remittances
    • f.Time deposits
    • g.Personal loans
    • h.Home loans
    • i.Investment products
    • j.Non-life insurance
    • k.Life insurance
    • l.Wealth advisory
  • 8.BQS channel score
    • a.Mobile banking
    • b.Internet banking
    • c.Phone banking
    • d.Chatbot services
    • e.Branch banking
    • f.Relationship managers
  • 9.Factors contributing to a positive and negative customer experience in HongKong
  • Banks that want to evaluate their consumer rating in their market of operation
  • Non-banking financial institutions and fintechs interested in understanding their consumer ratings in their market of operation
  • Researchers in financial institutions, regulatory bodies, government agencies and investment companies

Available Reports

Global Top 100 Digital-Only Banks Report

Over the last decade since the start of the fintech boom, the financial service sector has seen

APAC Transaction Finance Report

The Annual Asia Pacific Transaction Finance Trends and FI Satisfaction Report

Hong Kong Profile Data Report

We help corporations and brands conduct rigorous country risk assessments based on a range

SME Finance Report

The SME Finance Annual Report delves into business finance to explore the latest

Exclusive benefits are on your way. Subscribe and enjoy the benefits.