Banking Research & Consulting | TABInsights

Asia Pacific Transaction Finance Trends and Financial Institution Satisfaction Report

January 2024
USD 500

The Annual Asia Pacific Transaction Finance Trends and FI Satisfaction Report provides in-depth insights into the current state of the global transaction banking industry and institutional implementation of products along with emergence of alternate technologies and innovation that are collectively transforming the industry. The report also provides updates on market share developments of key players by country and competitive trends undertaken by each of them to differentiate their scope and offerings in a highly competitive landscape.

The report covers major industry and financial services community initiatives to identify key trends and best practices across products and technology in cash management, payments and trade & supply chain finance.

The report also includes FI Satisfaction Survey, which serves as an invaluable tool for the benchmarking of international transaction banks’ engagement with the local FI community in Asia Pacific. It also provides regional and local transaction banks with an understanding of the strengths and weaknesses of international financial institutions with respect to their global cash management, trade finance, payments and currency clearing services.

Research for the 2023 edition took place between March 2023 to December 2023. The banks covered in the report were assessed through a combination of survey questionnaires, secondary research and in-depth customer, product and business-case study interviews. The report covers 18 international transaction banks and 56 regional/domestic transaction banks operating in the region. 

Publication date:
2023 Edition - January 2024

Delivery:
The file is delivered directly into your account provided soon after online payment is received. The document is supported in PDF format and contains 82 pages. 

The report includes:

  1. Analysis of key trends and best practices in transaction banking with particular focus on cash and treasury management, trade and supply chain finance and payments. Survey results and infographics as analysed from raw insights obtained from the transaction finance benchmarking programme.
  2. Analysis of competitive market trends in 12 Asia-Pacific markets - Australia and New Zealand, China, Hong Kong, Indonesia, India, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
  3. Mapping of product and service innovations in cash management and trade and supply chain finance by country and key players in each jurisdiction.
  4. Assessment of satisfaction level of international banks’ overall FI transactional services
  5. Assessment of satisfaction level of international banks’ FI cash management services
  6. Assessment of satisfaction level of international bank’s FI trade finance services
  7. Assessment of satisfaction level of international banks’ currency clearing services for USD, Euro, GBP, JPY and RMB. 

 

1. Key emerging trends and best practices

1.1 Cash Management

  1.1.1     Key themes for cash management: Executive Summary 

  1.1.2     Emerging themes in cash management identified by international and domestic transaction banks

  1.1.3     Key best practices in cash management identified by international and domestic transaction banks

1.2 Trade and Supply Chain Finance

   1.2.1    Key themes for trade finance: Executive Summary 

   1.2.2    Emerging themes in trade finance identified by international and domestic transaction banks

   1.2.3    Key best practices in cash management identified by international and domestic transaction banks

1.3 Payments

   1.3.1    Emerging themes in payments identified by international and domestic transaction

   1.3.2    Key best practices in payments identified by international and domestic transaction banks 

2. Competitive trends in key markets

    2.1      Australia and New Zealand

    2.2      China

    2.3      Hong Kong

    2.4      India

    2.5      Indonesia

    2.6      Malaysia

    2.7      The Philippines

    2.8      Singapore

    2.9      South Korea

    2.10    Sri Lanka

    2.11    Taiwan

    2.12    Thailand

    2.13    Vietnam

3.The FI Satisfaction Survey

3.1. Engagement level of international banks’ overall transaction banking services

    3.1.1.        Assessment of international transaction banks’ interaction with regional and domestic transaction banks

    3.1.2.        Assessment of international transaction banks’ relationship with regional and domestic transaction banks

    3.1.3.        Assessment of international transaction banks’ transaction services

    3.1.4.        Assessment of international transaction banks’ key features

3.2. Satisfaction level of international transaction banks’ cash management services

    3.2.1.        Assessment of international transaction banks’ importance to regional and domestic transaction banks in cash management

    3.2.2.        Assessment of international transaction banks’ cash management services

    3.2.3.        Assessment of international transaction banks’ relationship building skills

    3.2.4.        Assessment of international transaction banks’ flexibility in pricing and documentation

    3.2.5.        Assessment of international transaction banks’ local support capabilities

    3.2.6.        Assessment of international transaction banks’ value for price solutions

3.3. Satisfaction level of international transaction banks’ trade finance services

    3.3.1.        Assessment of international transaction banks’ trade finance business based on satisfaction scores 

    3.3.2.        Assessment of international transaction banks’ trade finance business based on frequency of services used 

    3.3.3.        Assessment of international transaction banks’ supply chain finance 

3.4 Satisfaction level of international transaction banks’ currency clearing services

  • USD clearing services  
  • Euro clearing services 
  • GBP clearing services  
  • JPY clearing services 
  • RMB clearing services 

Appendix 

The FI Satisfaction Survey Questions

TABLE OF FIGURES AND CHARTS  

1. Emerging key themes and best practices in cash management, trade finance and payments 
 
     Figure 1.1: Key themes in cash management 

     Figure 1.2: Key best practices in cash management 

     Figure 1.3: Key themes in trade and supply chain finance 

     Figure 1.4: Key best practices in trade and supply chain finance 

     Figure 1.5: Key themes in payments 

     Figure 1.6: Key best practices in payments 
 
2. Competitive trends in selected markets 
 
     Figure 2.1: Market shares of key domestic transaction banks in Australia and New Zealand 

     Figure 2.2: Market shares of key domestic transaction banks in China 

     Figure 2.3: Market shares of key domestic transaction banks in Hong Kong 

     Figure 2.4: Market shares of key domestic transaction banks in India 

     Figure 2.5: Market shares of key domestic transaction banks in Indonesia 

     Figure 2.6: Market shares of key domestic transaction banks in Malaysia 

     Figure 2.7: Market shares of key domestic transaction banks in the Philippines 

     Figure 2.8: Market shares of key domestic transaction banks in Singapore 

     Figure 2.9: Market shares of key domestic transaction banks in South Korea 

     Figure 2.10: Market shares of key domestic transaction banks in Sri Lanka 

     Figure 2.11: Market shares of key domestic transaction banks in Taiwan 

     Figure 2.12: Market shares of key domestic transaction banks in Thailand 

     Figure 2.13: Market shares of key domestic transaction banks in Vietnam 

 
3. The FI Satisfaction Survey 
 
      Figure 1. Most frequently used international transaction banks  

      Figure 2. Most preferred international banks for overall transaction banking services 

      Figure 3. Most preferred international banks for transaction services by regional banks 

      Figure 4. Key transaction banking features provided by international FI 

      Figure 5. BNY Mellon topped the ranking in 2023  

      Figure 6. Most frequently used international bank for cash management solutions 

      Figure 7. Most preferred international banks for sustainable relationships in cash management 

      Figure 8. Most flexible international banks in pricing and/or documentation 

      Figure 9. Best international banks with local support capabilities in cash management  

      Figure 10. Best value for the price paid in offering cash management services   

      Figure 11. Best international banks for trade finance services and products  

      Figure 12. Most frequency used international financial institutions for trade finance solutions 

      Figure 13. Best supply chain finance in trade finance services and products  

      Figure 14. Primary banks for payment services 

      Figure 15. Primary banks for FX services 

      Figure 16. Top banks in payment clearing services 

  • International Banks evaluating and expanding transaction banking market in Asia Pacific and in identifying their current position from FI services point of view.
  • Domestic and regional transactions looking to map their own journey as well as ‘keeping an eye out’ on competitors’ strategic moves as far as launch of products and solutions are concerned.
  • Non-banking or technology players and vendors interested in understanding banks covering corporates from a production, partnerships, and collaborative solutions point of view.
  • Leaders and researchers in financial and non- financial institutions interested to learn about trends in cash management, supply chain, trade finance and payments

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